Help Center
New here? Here's how to get going. Still stuck? We're one message away.
For players
- Browse events to find a tournament or program, then open it to see divisions, fees, and dates.
- Hit Register on a division, pick who's playing, and you're in.
- Track everything from your dashboard – upcoming events, draws, results, and any balance owed.
For program & tournament directors
- Create an event, add your divisions, and publish when you're ready.
- Manage your roster, generate draws, take the roll call, and record results from the organizer panel.
- Collecting entry fees online? Connect a payout account first; free events need no setup.
Free tools
Anyone can use our free tools – the Event Capacity Calculator and the Bracket Makers – without an account.
Accounts & security
Create an account with your email, or reset your password from the login page if you're locked out. You control your profile and notification preferences from your dashboard settings.
Frequently asked questions
Is DrawsUp really free?
Yes – free to run and free to play. There are no setup fees, no subscriptions and no per-event charges. The only fee anywhere is a platform fee added when a player pays an entry fee online by card, plus card processing at cost. See the pricing page.
Do I need an account to use the free tools?
No. The free tools – the Event Capacity Calculator and the Bracket Makers – are open to everyone, no sign-up required.
How do I register for an event?
Browse events, open the one you want, and hit Register on a division. You'll pick who's playing and confirm – that's it.
Can I register my child or someone I manage?
Yes. When you register, choose the managed-participant option to sign up a minor or another player you manage under your account.
How do I collect entry fees online?
Connect a payout account from the organizer panel, then set your event's prices for singles, doubles and mixed doubles. Players pay securely by card and funds are paid out to your account – DrawsUp never holds your money. Free events need no setup at all.
Can I run a paid event without taking cards online?
Yes. You don't need a payout account to run a paid event. Collect entry fees another way – cash, check, Zelle, Venmo, Cash App, PayPal, a bank transfer or your own card terminal – and record each payment yourself from the event's entrant list. Turn on "Let players pay later" if you want players to register online and pay you afterwards; otherwise you add each player yourself.
Which draw formats are supported?
Several, including single elimination, round robin, double elimination, compass and Swiss – the formats you can choose are listed when you set up a division. Seeds are placed in the standard tennis positions, and you can generate, publish, and record results from the organizer panel.
I forgot my password.
Use the reset link on the login page and we'll email you a way to set a new one.
Still need help?
Can't find what you need? Contact us and we'll help you out.